Southeastern Health

How to Identify Legitimate Collection Calls

Recently, in North Carolina, there were reports of a bogus billing service representing a hospital.

However, hospitals often use the help of legitimate vendors to help with collecting account balances. Southeastern Health currently uses several legitimate vendors.

So how do you tell the difference?

To protect your identity, a legitimate company will ask you to verify your name. That means they are trying to speak ONLY to the person on that account. You would not want a company discussing your private business with just anyone!

You can always ask for a callback number to verify the caller is legitimate, or ask to speak to a supervisor. During business hours, you can also call Customer Service here at Southeastern Health, or stop in at 2600 Elm Street office, to verify the calls, or if you have questions.

NEVER give out your social security number over the phone. Our vendors, working to help Southeastern Health, will not ask for personal information that includes social security numbers, your income, or your assets. Always feel free to ask for the name of the company, and the name of the person who has called.

When in doubt – please call our Customer Service folks – they are here to help if you have any questions about your account: (910) 671-5047.

By Jan Colosimo
Director, Revenue Cycle, Southeastern Health

Last Updated ( Monday, 04 September 2017 08:07 )  

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