Southeastern Health

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Your doctor will inform you of your discharge date, notify the nursing staff on your floor, and recommend any follow-up care you may need. Please arrange for a family member or friend to help in your departure from the Medical Center.

Before leaving

Please check closets and drawers to make sure you have all your personal items. SRMC cannot be responsible for articles left behind. Also make sure you reclaim any valuables you may have deposited at the time of your admission.

Wheelchair transportation from your room to the discharge area will be provided for all patients.

Consumer health information

If you need more information about your condition after you leave the hospital, contact the Community Health Education Center (CHEC) in Biggs Park Mall. This service is free and offers information in a wide variety of formats in both English and Spanish. Drop by or call (910) 671–9393.

Support groups

SRMC either hosts or sponsors meetings of several support groups at the Medical Center and its affiliates. For a free brochure, please call Public Relations at (910) 671-5499 or in-house Ext. 5499 or check the calendar of events. 

About your Bill

Your hospital bill will not include charges for private duty nurses or sitters that may be requested by the family or the patient. All professional service fees by your physician, pathologist, anesthesiologist, radiologist, or other consulting physicians will be billed to you by those health care providers individually. Should you have questions regarding SRMC charges and/or your available insurance coverage, Internet access to your account, or paying your bill online.

Please call Customer Service at (910) 671 5047 or in-house Ext. 5047 between the hours of 8:00 a.m. and 6:00 p.m., Monday through Friday. Our promise: GREAT CUSTOMER SERVICE, and we welcome the opportunity to assist you.

Click here to access pay your bill online

Insurance

At the time of admission or pre-admission, you will be asked to present your insurance company information. Most insurance companies provide the insured with an insurance card that identifies the company name, group number, plan number, and patient identification number. Your insurance company will be notified that you are a patient at SRMC, and your health care benefits will be verified and approved by pre-certification, when necessary.

Financial Arrangement

All patient charges not covered by individual health care insurance benefits, are due and payable at the time of registration by check, money order, cash, or credit card. Should you need financial assistance through available state and federal programs, please call (910) 671-5037 or in-house Ext. 5037 between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday. An appointment can be made for you to meet with the Benefit Advisory staff in order to make application for financial assistance to determine if you qualify.

Hospital Statement

You will be receiving statements regarding your hospital stay within 30 days of leaving the hospital. You will be informed that we have either billed your insurance company or are expecting payment from you for any outstanding charges. You may elect to receive your statements by mail or secure email via the Internet. When paying your bill, you may elect to pay the amount due through BillPay, our online payment service.

Last Updated ( Monday, 03 October 2011 08:55 )  
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Mailing Address: P.O. Box 1408,
300 West 27th St., Lumberton
NC 28359

Tel: (910) 671-5000

Email: crabtr01@srmc.org

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