Our Patient Relations staff is here to help you with any problems or special needs you may have. Patient representatives can provide pathways for you to pursue explanations, seek assistance, or address grievances. They offer you a place to turn if you have a need or concern and are not sure who can help. They also:
- Serve as advocates for you and your family.
- Interpret your rights and responsibilities as a patient.
- Listen to and follow up on your concerns about SRMC by investigating the issues and providing a prompt response.
- Provide a link between you and SRMC by communicating requests to the appropriate departments on you behalf.
- Recommend changes in procedures and policies to improve services for you and your family or visitors.
- Arrange for special services or direct you to resources within SRMC, its affiliates, and the community.
- Arrange for assistance if you are disabled, hearing impaired, or need a foreign-language interpreter.
- Arrange for notary services to assist with advance directives.
- Act as friends and guides in a complex institution.
You may reach this service by calling Patient Relations at (910) 671-5592 or in-house Ext. 5592.
If you are 18 years or older and mentally competent, you have the right to make decisions about your medical treatment.
If, for any reason, you become unable to make these decisions, your wishes can still be followed through an Advance Directive – also known as a Living Will, Health Care Power of Attorney, or Advance Instruction for Mental Health. For more information, contact the Patient Relations representative.
SRMC has established a Medical and Organizational Ethics Committee made up of physicians, nurses, social workers, pastors, patient representatives, and community members. This committee can guide you and your family if you believe you have an ethical concern, one which may give rise to conflict among patient/family/physician/other health care workers related to such issues as brain death, withholding or withdrawing treatment, refusing treatment, or requesting futile treatment.
To contact the Medical and Organizational Ethics Committee, ask your nurse or other staff member to assist you with completing an Ethics Consultation Request Form. You will be contacted by a member of the Committee regarding your request, and the Committee’s recommendation will be made available to you.