Southeastern Health

Visitor Information

Visiting Hours

Short, cheerful visits by friends, relatives, and your pastor may help speed your recovery.

  • Every visitor is required to obtain a visitor pass. Passes may be obtained from the Information Desk in the main lobby.
  • General visiting hours are from 6 a.m. to 9 p.m.
  • There is a limit of one visitor per patient from 9 p.m. until 6 a.m.
  • Visitors may not enter the facility after 9 pm unless under special circumstances.
  • Children under the age of six years are not permitted to visit unless requested by the patient and/or immediate family member.
  • Details about visiting patients in special care units, including Obstetric, Third East, Outpatient Surgery Center, Intensive or Intermediate Care and the Southeastern Heart Center may be obtained from the special care unit.
  • If you wish to limit your visitors in any way, please notify your nurse, patient representative, or the Main Information Desk.

Internet Access (WIFI)

SRMC offers free wireless guest access to all visitors. This service is available in the patient rooms, Bed Tower lobby by the parking deck and the lobby located by the cafeteria. There are also two computer kiosks available for public use in both lobbies. Two computers are also available for public access in the medical library located by the Assembly Room on the first floor.

Instructions for Wireless Laptops: Find and click the wireless signal icon which is located by the bottom of your laptop screen. A list should appear. Select the SRMCGuest network, then click the Connect button. You should now be connected to the SRMCGuest network. Once you have this connection, start your internet browser.

Disclaimer: Please be aware that the computer network for guest access will be utilized through a non-secure computer network.

Tobacco-free policy

On April 15, 2008, Southeastern and its affiliates became tobacco-free campuses. This means that no one may use tobacco products inside any buildings or on the grounds of the medical center or any of its owned or leased properties.

Drinks, including coffee and packaged snacks, are available in The Gift Shop at Southeastern located in the Main Lobby. See the Gift Shop listing for hours of operation.

Gift Shop

The Gift Shop at Southeastern is located in the Main Lobby and offers a variety of gifts, cards, flowers, and personal items along with coffee, drinks, and snacks for patients, visitors, and staff.
Hours of operation:
Monday through Friday, 8 a.m. to 8 p.m.
Saturday, 10 a.m. to 5 p.m.
Sunday, 1 a.m. to 5 p.m.

Vending is available in the area next to the gift shop during times when the shop is closed. Floral arrangements can be ordered by calling (910) 735-8164. Flowers will be deilvered directly to the patient's room if ordered before 8 pm Monday through Friday and 5 pm on Saturday and Sunday.

Guest Meals

Visitors and family members may visit the cafeteria from 6 a.m. to midnight. Our cafeteria is most congested between 11:30 a.m. and 12:30 p.m. Monday- Friday. You may want to avoid these times for your convenience.


Daily newspapers are available on the first floor near the B elevators and in the Gift Shop.

Pastoral Care

The Pastoral Care department provides someone trained to listen and offer counsel to those experiencing spiritual crisis and emotional distress. The chaplain, along with volunteer local clergy, serves the patients, families, staff, and others by being available to assist as a spiritual caregiver in these times. To obtain further information and assistance, please contact Pastoral Care at (910) 671-5031 or in-house ext. 5031.


A multi-faith chapel is located in the first-floor lobby of the Patient Bed Tower. The chapel is open 24 hours a day, providing a space for patients, families, staff, and others to come for worship, prayer, and reflection. Special attention has been given to religious symbols displayed. Worship and meditation materials are available to assist in personal devotion and worship.

Patient Library

Leisure reading materials are available for your enjoyment. Ask your nurse or patient representative. Several times each week, volunteers bring the library cart to the patient floors. You are welcome to select magazines or books at this time also.

Consumer Health Information

Information about your illness as well as information to help you stay well is available to all patients and their families in the Information Resource Center (Medical Library), located on the first floor near the Assembly Room. A librarian is on duty to assist you during the Center’s hours, Monday–Friday from 8:30 a.m. until 5:00 p.m. This information is provided free of charge. Ask your nurse or call the librarian for assistance.


Mail addressed to you will be delivered each weekday by one of our volunteers. Outgoing mail is picked up each afternoon at the Main Information Desk.


Free visitor parking is available in the parking deck on the east side of the Medical Center and in the lot on 28th Street.

Valet Parking

Free valet parking is available at the main entrance Monday through Friday from 6:30 am to 3:30 pm, excluding holidays.

  • How to use valet parking- On the main campus, go directly to the circle drive at the main entrance. A valet parking attendant will give you a claim ticket and park your vehicle in a reserved space on the hospital campus.
  • Where to get your car - Show your claim ticket to the parking attendant at the main entrance and the attendant will retrieve your car. To retrieve your keys after 3:30 p.m., present your claim ticket to the attendant at the information desk in the main lobby. Those leaving the facility after 9 p.m. should call 671-5449 to retrieve their keys. Those claiming keys after 3:30  p.m. will be responsible for retrieving their own vehicles from the valet parking area.
  • When valet service is available - Our valet parking service will be available Monday through Friday, 6:30 a.m. to 3 p.m., excluding holidays.
Last Updated ( Wednesday, 11 January 2017 14:37 )  
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Mailing Address: P.O. Box 1408,
300 West 27th St., Lumberton
NC 28359

Tel: (910) 671-5000

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