All patients will receive access to appropriate medical care within a reasonable length of time. Please make every effort to be at your appointment on time. Please arrive 15 minutes early to complete paperwork, if you are a new patient. If you are unable to keep your appointment, please notify us as soon as possible. We realize things may come up that take priority over your healthcare appointment. Twenty-four hour notice is preferable. We may ask you to reschedule if you are more than 15 minutes late for an appointment.
Same Day Visits
For non-emergencies, we offer the following walk-in, same day clinic hours at the following locations:
- The Clinic at Walmart, Walmart Supercenter, Lumberton; Open daily from 9 a.m. to 7 p.m.
- Southeastern Urgent Care Pembroke; Open Monday through Friday from 9 a.m. to 7 p.m.
Will be seen in our office by a nurse practitioner unless the nurse practitioner feels the hospital ER more appropriate based on nature and severity of emergency (i.e. severe bleeding, seizures, chest pain, etc.)
Depending on the type of appointment you need (regular follow-up, consultations, Pap smears, physicals), you may be scheduled within two weeks to three months of your call. Please provide us with information about whether your insurance pays for well visits or preventive care at time of service.
We feel strongly that patients should have access to their healthcare provider if they are sick and therefore, walk-ins are welcome. We ask that you keep your complaint limited to the most significant problem you have or the most severe complaint that is bothering you. Other issues can be addressed at a routine care visit. We will make every effort to see you in a timely fashion. Patients with appointments take priority with the exception of serious or life-threatening emergencies. If the wait will be excessive, you may be offered an appointment.
If it is an emergency, please go to the nearest emergency room or call 911. We have a provider on call 24 hours a day to provide emergency and urgent medical needs. Medications are not refilled after hours. To contact the after hours provider, call the office at (910) 862-6491.
We accept VISA, MasterCard, American Express, Discover Card, cash and checks.
Please bring all medication bottles of all medications you are taking WITH YOU TO EACH VISIT. You should ask for refills, if needed, at each visit.
No prescription refills can be done on the weekends, holidays, or after hours unless it is an emergency.
For refills between office visits, call the office at (910) 862-6491 and leave your message for the nurse. If you are overdue for a follow-up visit, refills will be given to provide enough medication to last you until your scheduled appointment to be seen. It may take 24-48 hours for your prescription to be refilled.
When requesting a refill you must provide us with the following information: * Patient Name and Date of Birth * Name of Prescriber * Name of Drug and how frequent * Pharmacy Name with telephone number * A phone number (i.e. home number, cell phone, work phone, etc.) where you can be reached between the hours of 8:30am and 4:30pm * DO NOT LEAVE PAGER NUMBERS
Our office will facilitate a referral to another healthcare provider if needed. Please allow 3 to 5 days to obtain a referral (unless it is an emergency). Most Insurance companies, as well as specialists, require that you be evaluated for the illness/condition before a referral can be given.
We prefer to discuss most test results with you in person, so most of the time, we will schedule a follow up visit to review your results. At times when this is not necessary, you will be notified of your test results by phone or by mail. If a healthcare provider outside our office orders a test for you, you will need to call that office for the results.
Fees and Insurance
One of the goals of our practice is to keep the cost of our medical care as low as possible. In order to do this we ask that you adhere to the following:
Co-pays and deductibles should be made the day of the visit.
Uninsured patients should pay full payment with each visit.
Present your health insurance card at each visit and update your records whenever a change occurs. If no changes occur, you will be requested to update annually.
As a courtesy to you, we will bill your insurance. We will assist you in anyway we can in getting benefits to which you are entitled, however, the ultimate responsibility for payment and providing accurate information about your particular policy is yours.
If special financial arrangements need to be made, you should contact our office manager. If your account balance is over 90 days and no payment arrangements have been made, you may be turned over to our collection agency. Referral to a collection agency costs our office, therefore that cost will be relayed to your account.
We utilize a state of the art electronic billing system, to allow better service to you. We work diligently with your insurance company to keep your account in order. If you have questions about your bill, please call our office at (910) 862-6491.
o 48 hours for us to call the refill into the pharmacy. We appreciate your planning ahead and being patient.