Visitation Policy

Updated on 9/14/2021

In an ongoing effort to protect and care for the community, UNC Health Southeastern is providing an update to visitation guidelines which are effective beginning Monday, August 9.

Patients in outpatient and physician services clinic locations may be accompanied by one caregiver when needed. Visitors must wear face coverings and pass screenings to include temperature checks.

In the hospital setting, non-COVID-19 adult patients will be allowed one visitor for their hospital stay between the hours of 10 a.m. and 6 p.m. One visitor will be allowed with the patient at any given time during visitation hours. In order to manage this process, visitors will be required to check in and drop off their temporary ID prior to exiting the facility. Exceptions may be made in special circumstances to meet the needs of the patient or family at the provider’s discretion. Current exceptions for laboring, pediatric and NICU patients, as well as those who are receiving end-of-life care, remain in place.

All visitors must be at least 18 years of age. Individuals who are over 65 or pregnant and have not received the COVID-19 vaccine are discouraged from visiting. Visitors must wear a face covering, present valid photo identification, pass daily screenings to include temperature checks, and be non-immunocompromised.

No visitors will be allowed into the Emergency Department. The only exceptions will be for dementia patients, pediatric patients, and critical emergencies (i.e. any emergent case such as, but not limited to automobile accidents, Death On Arrival, Gunshot Wounds etc.) where only one support person will be allowed after the patient has been placed in the Emergency Room.

Effective September 21st, all visitors will be required to show proof of vaccination at the time of check-in. Visitors that fall under the vaccine requirement category for adult patients with no cognitive challenges will be asked to show their vaccination card upon registration. If vaccination cards are not available, UNC Health Southeastern staff will verify vaccination status using the North Carolina Vaccine Database. Anyone vaccinated outside of North Carolina and not listed in the state database must provide proof of vaccination to visit medical center patients.

In some cases, being vaccinated will be strongly recommended instead of required. These include medical center visitors who accompany children, birthing mothers, patients with cognitive challenges, and those who are visiting end-of-life care patients. Vaccination will also be strongly recommended for necessary support persons at outpatient clinics and facilities. Emergency Department visitors are currently allowed only in extreme medical circumstances with recommended vaccination. Visitation at WoodHaven continues to follow state and federal guidelines. 

Individuals interested in scheduling an appointment for a COVID-19 vaccine may schedule vaccination appointments by calling UNC Health Southeastern primary care clinics directly or scheduling through the Call Center at 1-844-735-8864.

Family and friends who are unable to visit are encouraged to contact their loved ones through telephone or video calls. Assistance with video calls may be arranged by appointment through UNC Health Southeastern’s Guest Services department.

Concerns or questions may also be directed to Guest Services by calling (910) 671-5592.

NOTICE

Effective September 21st, all visitors will be required to show proof of vaccination at the time of check-in.

Individuals interested in scheduling an appointment for a COVID-19 vaccine may schedule vaccination appointments by calling UNC Health Southeastern primary care clinics directly or scheduling through the Call Center at 1-844-735-8864.

Mask Up

Wear your mask to help stop the spread of COVID-19

COVID-19 Testing Site

UNC Health Southeastern’s Express Lab offers COVID-19 testing at the medical center’s drive-through laboratory on Barker Street Monday through Friday from 6:30 a.m. – 3:00 p.m. 

Patients who receive a Rapid test for COVID-19 at UNC Health Southeastern’s drive-through laboratory site should have results available on MyChart no later than 10 p.m. the same day of testing.

Patients who need a printed copy of their results should not return to the testing site until the day after they have been tested.  Printed copies will be available Monday through Friday from 8 a.m. to 4 p.m. and should be printed from MyChart at other times. To sign up for or access MyChart, visit sehmychart.org or call (910) 671-5006, (910) 734-3657 or (910) 671-9393. Instructions are also available to sign up for MyChart and print results at srmc.org.